Posted on April 17, 2008 by Fiona Hilliard

We all make an error now and then

Aer Lingus (the national carrier of Ireland) accidently offered Business Class Flights to the US for a bargain 5 Euro a go.

Apparently this wonderful bargain (inclusive of taxes I presume?) was a result of a “Technical Error” – I know operational systems and this would have taken either an extraordinary technical problem or more likely good old fashioned human error.

So how did Aer Lingus handle this? Honour the bookings I hear you say and avoid the avalanche of bad press!

No, unfortunately they went and cancelled all the bookings and issued an apology.

I would say a court case is on the way as many insiders are saying they must honour the bookings.

We will wait and see…