A man who was refused a seat on a five-hour jetBlue flight and told to “hang out” in the plane’s toilet has sued the airline for $2 million (€1,296,677.46 million) on the grounds of “extreme humiliation”.
The passenger in question, Gokhan Mutlu was flying from San Diego to New York in February, when he was told […]
One in three customers who book their flights online are being conned by confusing adverts, according to a new report by the European Commission. A check on hundreds of airline and travel agency websites found “serious” problems such as hidden charges on one in three of the sites monitored. Airlines and travel companies have been […]
In a BBC interview, Don Langford, the head of customer services Europe for American Airlines this week branded Heathrow Airport as “a bit of a dump”.
Adding insult to injury he said: “the airport was no longer bursting at the seams because the seams have burst”.
He didn’t pull his punches either when he said that Heathrow is […]
Ryanair is to further increase fees for checking in at the airport and for carrying luggage in the hold.
The budget airline is threatening to add further increases until half of all passengers use the internet to check-in.
Rates are due to rise from May 5 from £6 to £8 for checking in baggage while the airport […]
It seems Aer Lingus has come to an arrangement with business passengers wrongly charged five euros for transatlantic flights-by offering them the option of travelling economy class.
In a statement, the airline said it would provide passengers with the option to travel “economy class at the price of the original booking.”
The statement went on to explain:
“It […]
Spare a thought for the hundreds of missing Terminal 5 suitcases that have returned safe and sound from their two-week sunny sojourn in Milan, only to be welcomed by a deserted Arrivals Hall.
At the height of the Terminal’s baggage catastrophe, British Airways drove 5,000 bags 780 miles away to a warehouse close to Milan Airport where they […]
Hundreds of passengers have been left high and dry in London and Vancouver by Hong Kong airline Oasis after the budget applied to go into liquidation today. The airline made its final flight from London to Hong Kong this morning, when crew delivered the news to passengers.
Oasis launched its first flights from London Gatwick to Hong […]
If you’re an Argus Car Hire customer flying into or out of London’s Heathrow Airport today, prepare yourself for prolonged delays following the cancellation of more than 30 flights yesterday due to baggage problems at the airport’s brand new Terminal 5 building.
Some passengers were even forced to sleep overnight in the hope of catching a […]
Ryanair has hit out at claims that it is breaching Office of Fair Trading standards, arguing that it has fully complied with the Office of Fair Trading’s pricing rules.
The budget carrier says it is now displaying prices inclusive of taxes, fees and charges on its website after making changes to the site at the weekend.
A […]
Thousands of passengers clicking on to Ryanair’s new website face an upset when they discover their bargain 1p flight tots up to a rather heftier €120.
The airline’s new website continues to flout Office of Fair Trading’s pricing rules by failing to display inclusive prices, despite pledging to make the changes.
The old website was switched off over […]