Posted on February 09, 2011 by Fiona Hilliard

This week, a customer called Adam contacted us from the UK with a query about fuel policies… Adam says: Hi Fiona I’m renting a car in Nice in May, but I’m a little confused about fuel options.  I’ve heard that I can either return the car full or empty – is this correct?  Also, are [...]

Posted on October 13, 2010 by Fiona Hilliard

Image by Getty Images via @daylife Did you know that the most common disagreement between a renter and their car rental agent is over who caused that hairline scratch or nasty dent? Stick to this golden rule and you should steer clear of having to argue “it wasn’t me”… ****Always inspect the car with an agent [...]

Posted on August 16, 2010 by Fiona Hilliard

Image by toastmonster via Flickr The perma-tanned, plummy accented one spent the best part of three decades lighting up our living rooms with tales of lobster lunches and champagne cruises in far flung, sun-bleached islands like St Lucia and Antigua. In the days before extreme travel shows like Bear Grylls, holiday programming was less about [...]

Posted on August 10, 2010 by Fiona Hilliard

Image by LexnGer via Flickr When picking up your rental car you might be surprised to be asked for a thumbprint as part of the procedure. Don’t be alarmed – it’s quite normal now in the car hire industry, so there’s no need to start acting all shifty and criminal-like. So Why Thumbprints? Well, in [...]

Posted on July 29, 2010 by Fiona Hilliard

Image via Wikipedia This question comes from a customer called Jonathan. He says: Hi Fiona I’m planning on renting a car in LAX this September and taking a road trip around America’s west coast.  I’ve been hearing various things about the difference between insurance policies for Europe and the US.  Can you please clarify the difference? [...]

Posted on July 26, 2010 by Fiona Hilliard

When you’re driving home from work or you’re renting a car, on your way to a match, do you ever find yourself so engrossed in the drama on the pitch that you find yourself shouting at the radio? What if I said you shouldn’t be listening to the radio at all? You’d probably tell me [...]